Enterprise-Grade AI Now for SMBs
Haptik has launched the AI For All initiative to make enterprise-grade AI Agents available to small & Medium sized Businesses in India. The new platform will empower Small Business Entrepreneurs, Service Providers, Startups, etc., to use AI Chatbots/Voice Agents to automate Customer Communication at a low cost.
This initiative builds on Haptik’s existing Interakt platform, a WhatsApp CRM & Marketing Tool that currently supports over 50,000 SMBs in India. With the introduction of AI for All, Haptik will now enable enterprises to have automated conversations via WhatsApp and voice agents for as little as ₹10,000 per month. With this announcement, Haptik takes a significant step towards bringing AI Automation Tools to SMBs across India.
How Haptik’s AI Agents Help Businesses Grow
By using AI for all (an all-encompassing AI), businesses can have a round-the-clock AI-based customer support agent that handles inquiries, bookings, and lead generation. These AI-based systems can handle up to 80 per cent of repetitive customer interactions, helping save time. Many small business owners in India struggle to handle more than one conversation at a time. With Haptik’s AI-based agents, they can focus on what they do best, while the chatbot handles follow-up and customer communication.
One additional benefit of this technology is its language flexibility. The system supports 22 Indian languages, including Hindi, Tamil, Bengali, and Marathi. This capability helps regional businesses and entrepreneurs from tier-2 and tier-3 cities reach customers in their native language, a significant factor in promoting the use of AI technology in India.
Empowering Small and Medium Businesses with AI
For a long time, AI tools were accessible only to major corporations. But with AI For All, this is changing. The no-code set-up of AI For All means that you do not need to know how to code to begin using the platform. Using the AI on the platform for business purposes, such as WhatsApp automation, lead qualification, and customer retention, does not require you to hire a programmer.
The pricing model of AI For All has been established to allow users to experiment freely. As such, the price plan of AI For All has been established to enable users to experiment freely. For example, at an affordable rate of Rs. 10,000, small retail stores, schools, and other local health care providers can access AI-powered CRM solutions that enable them to respond faster to their customers. Therefore, the cost savings and increased scalability provided by the AI For All platform may help accelerate AI adoption in the SMB market in India, which includes more than 60 million operational businesses.
A Growing Market for AI Automation in India
The AI automation market in India is growing at an incredible pace, and small businesses are the primary drivers of this growth. In the next two years, Haptik aims to onboard 300,000 to 500,000 small and medium-sized businesses to AI for All. The Company hopes to assist businesses across several sectors (retail, healthcare, education, and real estate) with their daily operations; in each of these areas, customer interaction is critical to overall business success.
With the signing up of AI for All, each business will be able to integrate their WhatsApp, website, social media, and other digital communications directly into the Agentic AI Platform developed by Haptik. With this integration, data flows more smoothly across all systems, resulting in increased speed and accuracy. Also, teams will be able to track performance metrics through customer response rates, conversion percentages, and customer satisfaction scores.
This is an example of how Haptik’s new direction is just one of many ways the AI industry in India is shifting its focus toward the same three areas: inclusion, cost-effectiveness, and real-world applications.
Also read | Artha India Ventures Launches ₹500 Cr Initiative for 36 Early-Stage Startups
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