BigBasket, India’s largest online food retailer, has been in a down cycle in FY25. Even with the strength of Tata Digital-branded entity behind it, the firm has reported a net loss of more than ₹2,000 crore, as its revenues for both its core B2C and B2B businesses fell.
Revenue Under Pressure
BigBasket’s core business is its B2C food grocery business, whose turnover has declined from ₹7,885 crore in FY24 to ₹7,673 crore in FY25. This reflects that it has declined by 3%.
Its B2B business segment also suffered, with its revenue falling from ₹2,391.8 crore to ₹2,227.4 crore, a 7% drop. BigBasket’s total revenue in FY25 stood at approximately ₹9,900 crore, down slightly from ₹10,277 crore in the earlier fiscal year.
Losses Widen Sharply
The steepest figure was on the losses side. The B2C segment registered a net loss of ₹1,851 crore, an increase of nearly 46% from ₹1,267 crore during FY24.
The positives were to be seen in the B2B segment that reduced its losses from ₹128.1 crore to ₹102.2 crore, down by nearly about 20%. But the bigger picture is somber, which informs that BigBasket’s overall loss increased to more than ₹2,000 crore during FY25.
Quick Commerce Competition
The financial stress primarily derives from the rapid emergence of quick commerce competition like Blinkit, Zepto, and Instamart. These players have attempted to redefine customer expectations with 10–20-minute deliveries, which have strained BigBasket’s traditional delivery model.
BigBasket is now pushing BB more, its own quick commerce platform. But building dark stores, logistics infrastructure, and last-mile delivery fleets costs money. All these investments are necessary to remain in business, but have added significantly to the mountain of losses.
What Lies Ahead
Although FY25 was a disappointment, BigBasket is not out of contention. Since it is funded by the Tata Group, it possesses brand equity, deep pockets, and a growing product line. The task now is to grow quick commerce in a sustainable way while dropping customer acquisition and remaining profitable.
